Do you like helping people, making sure that they are comfortable and their needs are met? Then a job in Rooms Division in a hotel may appeal to you. Rooms Division is also referred to as Accommodation Services or Front Office and Housekeeping.

Most jobs in Rooms Division involve working closely with guests, greeting them at reception and checking them in, helping them with the other services they need. But for those who prefer less direct contact with their customers or an office environment, there are jobs that involve working behind the scenes to prepare rooms for incoming guests, receive and process reservations and coordinate and organize various guest services. They could also involve a sales and marketing function.

Large hotels and resorts usually have quite a number of people working in this area, specialising in particular roles as housekeepers, valets or concierges. However, people in Room Division jobs in smaller hotels, motels and holiday parks often do a variety of things like working on reception during one part of the day, then helping out with room service or providing food and beverage services in the bar and restaurant at other times.