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reservation agent
Reservations sales agents are responsible for selling accommodation to prospective guests. They help to build that first all-important impression for guests and industry partners that the hotel or motel they represent provides the highest standard of service in a friendly, courteous and efficient manner.
What would I do?
The tasks of a reservations sales agent involve providing advice about, and processing reservations; working either personally with clients or through travel agents and other travel industry partners. These tasks may be carried out by telephone, facsimile, email or via websites. Reservations sales agents have an important role in helping to maximise the use of the accommodation, facilities and other services offered by the business.
What training do I need?
Formal qualifications aren’t required to work as a reservations sales agent; however a relevant nationally recognised qualification would help prepare you for work in the industry and to move forward in your career.
The Certificate II in Hospitality (Operations) is the entry-level qualification, providing the basic skills to work in this or a number of other positions in the hospitality industry. The Certificate III in Hospitality (Operations) provides additional training to develop a broader range of skills.
What personal attributes do I need?
The personal attributes you need as a reservations sales agent focus on customer service skills. You should have:
• Excellent interpersonal and communication skills
• A confident telephone manner
• Good organisational and time management skills
• The ability to pay attention to detail
• The ability to work as part of a team.
How many hours can I expect to work in a week?
Reservations sales agents are normally employed on a full-time basis; however, there are opportunities to work part-time or casually. It is important you are flexible in your availability as there may be evening, weekend and public holiday work involved.
What are my employment prospects?
Employment prospects are good for enthusiastic committed individuals who have excellent customer service skills.
How do I find a job as a Reservations Sales Agent?
If you have access to the internet go to www.discoverjobs.com.au, this a website dedicated to helping you find employment in the hospitality industry. Or approach the hotels and motels you would like to work in and ask to talk to them about employing you. Leave a copy of your resume with them and follow up your approaches.