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door person
Many four and five star hotels employ door persons to help welcome guests and visitors, creating that first, all-important positive impression of the organisation and its staff. Often the door person is part of the concierge department, or may undertake some of the tasks of a concierge and/or those of security. Casinos and nightclubs also employ door persons to help ensure that their guests are entitled to entry to the premises.
What would I do?
The range of tasks a door person may undertake vary depending on the business, however you would be responsible for greeting guests, helping them through the door and responding to any queries they may have. You may need to provide directions to arriving guests and visitors, and hail taxis for those departing.
What training do I need?
Formal qualifications aren’t required to work as a door person; however a relevant nationally recognised qualification would help prepare you for work in the industry and to move forward in your career.
The Certificate II in Hospitality (Operations) is the entry-level qualification, providing the basic skills to work in this or a number of other positions in the hospitality industry. The Certificate III in Hospitality (Operations) provides additional training to develop a broader range of skills.
What personal attirbutes do I need?
The personal attributes you need as a door person focus on customer service skills. You should have:
• Good personal presentation
• Good interpersonal and communication skills
• The ability to respond quickly to queries and requests
• The ability to work quickly and safely under pressure in
a sometimes noisy environment
• The ability to work as part of a team.
How many hours can I expect to work in a week?
Door persons are normally employed on a full-time basis; however, there are opportunities to work part-time or on a casual basis. It is important you are flexible in your availability as evenings, weekends and public holidays work may be involved.
What are my employment prospects?
Employment prospects are good for enthusiastic committed individuals who have excellent customer service skills.
How do I find a job as a Door Person?
If you have access to the internet go to www.discoverjobs.com.au, this a website dedicated to helping you find employment in the hospitality industry. Or approach the hotels and motels or other businesses you would like to work in and ask to talk to them about employing you. Leave a copy of your resume with them and follow up your approaches.