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human resources

People working in human resources manage all matters and issues associated with the people who work for a business or organisation, supporting them in the work place. Medium to large-size hospitality businesses like big hotels, clubs and catering companies are likely to have a human resources department staffed by a number of people each having a specialist role, while in smaller businesses all human resources functions may be undertaken by one person.

Responsibilities of human resources department include:

- workplace policy and issues
- pay and entitlements such as leave, superannuation
- occupational health and safety
- employment policy and procedures
- employee records management
- professional and career development
- performance management
- training
- recruitment.

Positions that may be available in a human resources department incude

- Human Resources Manager
- Human Resources Assistant Manager
- Human Resources Officer
- Training & Development Manager
- Training & Development Officer
- Recruitment Officer
- Occupational Health & Safety Officer

Personal attributes required to work in a gaming department include:

- enjoying working with people
- excellent interpersonal and communication skills
- good organisational and time management skills
- excellent problem solving skills
- a commitment to providing excellent customer service
- the ability to pay attention to detail

Qualifications, such as a degree in Human Resource Management or Industrial Relations or a Diploma of Business (Human Resources) or Certificate IV in Training and Assessment are well regarded by employers seeking human resources staff, as is experience in the hospitality industry.